Frequently Asked Questions
Tollfree Business Insights (TFBI) Monthly Report
Q1
How soon can I get the Monthly Report after registering on the TFBI portal?
• If your TollFree number is already subscribed to the Monthly Report and has pre-existing active users, you can access your Monthly Report immediately.
• However, if you are a new subscriber, you will receive your first Monthly Report on the 8th day of the following month.
Q2
When will my report be available every month?
Your Monthly Report will be available for access on the 8th day of the following month. For example, the report for January will be available on the 8th of February.
Q3
Can I download the monthly report?
Yes, you can download the Monthly Report and save it to your computer.
Q4
How long will my Monthly Report be saved on the TFBI portal?
Your most recent five (5) monthly TFBI reports will be stored on the portal.
Q5
Can I get the report on a daily basis?
• Yes, you can upgrade your subscription to Dashboard reporting and access daily insights through the TFBI portal.
• A monthly fee will be charged for the Dashboard subscription. To upgrade your subscription, please reach out to your Account Manager or visit the nearest TMpoint.
Q6
Who can I talk to if I need help with the Monthly Report?
If you need assistance with the Monthly Report, please can contact your Account Manager or visit the nearest TMpoint.
Tollfree Business Insights (TFBI) Dashboard
Q1
How soon can I use the Dashboard after registering for the TFBI portal?
• If your TollFree number is already subscribed to the Dashboard and has pre-existing active users, you can access your Dashboard right away.
• For new subscriptions, you will be able to access the Dashboard within three (3) working days.
Q2
What is the difference between the Monthly Report and the Dashboard report on the TFBI portal?
Monthly Report is provided in a PDF format on a monthly basis. While the Dashboard reporting provides comprehensive insights on your TollFree usage on a daily basis.
Q3
What are the benefits of using the Dashboard?
The Dashboard helps managers in your organisation to make quicker decisions and plan effectively. The daily updates also provide subscribers with a better understanding of customer behaviour, leading to improved productivity and resource management.
Q4
What types of analysis can I find on the Dashboard?
• Sales Insight - State Region Summary & Overview by Day
• Operations Efficiency - Time of Day & Short Calls
• Caller Details - Top Views, Answerpoint Summary, Missed Calls & Missed Opportunities
Q5
How many historical data can I retrieve from the Dashboard?
You can retrieve data for up to the past six (6) months.
Q6
Can I choose a specific date range to analyse call activities for my campaign?
Yes, you can select any desired date range, starting from the current date up to six (6) months prior.
Q7
What time will my Dashboard be updated each day?
The Dashboard and extract report will be updated around 6:00 pm daily. The updated data will reflect the previous day's (t-1) information for unbilled items and the day before yesterday's (t-2) information for billed items.
Q8
Can I subscribe to the Dashboard and get a new TollFree number?
Yes, you may add as many lines as you require. Each TollFree number will have a standard monthly subscription fee. To learn more about the fees and process, please get in touch with your Account Manager or visit the nearest TMpoint.
Q9
Can I cancel my Dashboard subscription but still receive the Monthly Report?
Yes, you have the option to terminate your Dashboard subscription while keeping your subscription to the Monthly Report. However, please note that if you choose to cancel early, there will be a penalty fee for the remaining monthly subscription.
Q10
Who should I contact if I need assistance with the Dashboard?
If you require any assistance with the Dashboard, you can reach out to your Account Manager or visit the nearest TMpoint. They will be able to provide the support you need.
Q1
How can I register on the TFBI portal?
To register on the TFBI portal, you have two options:
1. Reach out to your Account Manager for guidance and support.
2. Visit the nearest TMpoint, where the staff will assist you with the registration process.
Q2
Can I change my username?
Unfortunately, the username you choose during registration cannot be changed. It will remain permanently.
Q3
Is the TFBI portal secure?
Yes, the TFBI portal prioritises your security. It adheres to the highest international security standards and utilises the Transport Layer Security (TLS) protocol to ensure a secure browsing experience.
Q4
What software do I require to access the TFBI portal?
To access the portal, all you need is an internet browser like Microsoft Edge, Google Chrome or Firefox.
Q5
Can multiple users from our company use the portal?
Yes, you can register up to five (5) users simultaneously.
Q6
How can I request and add additional users?
To request additional users, please provide the following information to your Account Manager or TMpoint: Name, Title, Designation, Department, Email, Mobile
Q7
Can I send an enquiry via the TFBI portal?
Yes, you can send your enquiry through the portal by going to the “Contact Us" page. Alternatively, you can also reach out to your Account Manager or visit the nearest TMpoint.
Q8
What should I do if I forget my password?
If you forget your password, please click on the "Forgot Password" option on the login page. Then, enter your registered email address. We will send you a password recovery link to your registered email.
Q9
What should I do if I did not receive the password recovery link?
If you did not receive the password recovery link, here are a few steps to help you out:
1. Double-check that you entered the correct email address used during your account registration.
2. Browse your spam or junk folder, as sometimes the email might end up there by mistake.
3. If you still have not received the password recovery link email, reach out to your Account Manager for further assistance.
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